All prices at Mischief & Co. are by default in Australian dollars (AUD). We have a currency converter in store for popular worldwide currency, however, the checkout system will always calculate and display the equivalent in Australian dollars (AUD). You will always be charged the equivalent in your country/method of payment currency. We reserve the right to change prices without notice.
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At Mischief & Co., we use SSL (Secure Socket Layers), the most advanced online ordering security system available. Any sensitive information, including your credit card number, is encrypted by SSL. All credit card payments are handled by the Stripe payment gateway. Stripe processes online credit card transactions for thousands of worldwide merchants, providing a safe and secure means of collecting payments via the Internet.
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- Flat $10.00 for REGULAR POSTAGE within Australia - FREE for orders over $80.00
- From $18.00 - $30.00 for TRACKED POSTAGE to USA, Canada and New Zealand
- From $25.00 - $35.00 for TRACKED POSTAGE to Anywhere in the World
Final postage fees depend on total weight of your order.
Mischief & Co. will endeavour to post your parcel within 24 - 48 hours after you place your order and your payment has cleared. Please be aware that on occasions of a high demand (ie. launching new product line, etc.) we might delay posting by 1-2 weeks due to production. Furthermore, actual delivery time can take 1-2 weeks, or more depending on your country's courier.
INTERNATIONAL POSTAGE OPTIONS
There is an option to estimate your shipping costs at the time of checkout before completing your order.
All International parcels will be sent via Australia Post airmail WITH tracking option, this is to avoid that your parcel goes missing, unfortunately we are not able to post untracked items.
International delivery can take up to 3 weeks depending on location. Please note all international custom charges and taxes are payable by the receiver. Mischief and Co. is not responsible for any additional charges incurred for shipping orders internationally. For more information on custom charges for each country please contact your customs authority.
LOSS OR DAMAGE OF GOODS
Goods will be dispatched using the delivery method specified. Once goods have been dispatched, your order is deemed to be completed. Mischief & Co. takes no responsibility for loss or damage by the carriers of the goods.
REFUNDS & EXCHANGES
- Mischief & Co. follows high production standards and all garments are checked thoroughly for faults on arrival and before dispatch. If you have a concern, we request that you contact us immediately upon receiving the goods to arrange for a credit or exchange. At the most you must notify us within 3 days of receiving your goods to let us know of your request for a refund or exchange.
- Refunds are only available on defective goods.
- Refunds, Exchanges or Credits will be given at the discretion of Mischief & Co.
- No refunds are given for incorrect choice or change of mind. You will only be able to exchange or receive store credit wherever applicable.
- We cannot refund postage fees on delivery and return of goods - the customer is responsible for all postage costs. Customer can use PayPal Return an Item service as its sole discretion. We recommend that goods be returned via registered mail for safe delivery. Mischief & Co. will refund either to your Paypal account or Credit Card, whichever method of payment you purchased the goods with.
- Strictly no cash refunds.
- No Refunds on: Sale stock, or stock discounted or discontinued since initial purchase.
- All garments returned for refund/ exchange must have original tag still attached as when purchased, be unworn, undamaged, be in original packaging and include a copy of the original invoice for customer reference.
- Upon agreement, all refunds will be sent a confirmation email with address details to return goods.
- Please allow up to 10 business days for processing of refund on receipt of goods.
It is possible that different devices, screens / monitors will show colours/designs with a slight variation. However these should show as close to the real article as possible. If you are not happy with the colour selected please contact us.
Mischief & Co is committed to 100% customer satisfaction and we love customer feedback!
Your feedback is essential to improve our products and the customer experience at Mischief & Co. we invite you to share your experiences by contacting us or by using our social media channels.